Terms of Use

HeyVasya is a personal AI assistant that, at your direction, connects to external accounts and services (such as email, calendar, messaging, health trackers, and others), remembers context about you over time, and takes actions on your behalf — including sending messages, creating calendar events, retrieving information, and other tasks you authorise. The Service operates via a web interface and connected messaging channels (Telegram, WhatsApp).

Access is currently invite-only. We reserve the right to accept or decline requests for access at our sole discretion and to discontinue access at any time.

• You must be at least 16 years old to use the Service.
• You are responsible for keeping your account credentials secure. Notify us immediately at [email protected] if you suspect unauthorised access.
• Each account is for a single person or household. You may invite household members through the household-sharing feature. You may not resell, sublicense, or otherwise transfer access to the Service.

When you connect a third-party account or service to HeyVasya, you grant us the technical access required to perform tasks on your behalf through that integration. You represent and warrant that:

• you are the authorised user of the accounts you connect;
• connecting and using those accounts through HeyVasya is permitted under the third party's terms of service;
• you take full responsibility for any actions the assistant takes using your connected accounts, including sending messages, creating or modifying records, or making purchases.

You can disconnect any integration at any time from account settings. Doing so immediately revokes the assistant's access to that integration and causes us to delete the associated credentials.

The Service uses large language models (including Google Gemini and Anthropic Claude) to generate responses and take actions. You acknowledge that:

• AI outputs can be inaccurate, incomplete, or inappropriate for your situation.
• Actions taken by the assistant (e.g., booking a flight, sending an email, adding a calendar event) have real-world consequences. You are responsible for reviewing and approving any action with significant consequences before authorising the assistant to take it.
• The assistant is a tool, not a professional advisor. It does not provide legal, financial, medical, or psychological advice. Do not rely on it for decisions requiring qualified professional judgement.
• Actions taken by the assistant are executions of your explicit instructions or configured schedules and do not constitute solely automated decisions with legal or similarly significant effect. You remain in control and can revoke any authorisation at any time.

You agree not to use the Service to:

• violate any applicable law or regulation;
• access, collect, or store personal data about others without their consent or a lawful basis;
• send spam, phishing messages, or other unsolicited communications through connected accounts;
• attempt to circumvent sandboxing, access other users' data, or reverse-engineer or interfere with the Service infrastructure;
• use the Service in any way that could harm, impair, or overburden the Service or the third-party services it integrates with.

We may suspend or terminate your account immediately if we reasonably believe you have violated these Terms.

Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms.

The Service, including its code, design, and branding, is owned by Malex Software BV and protected by intellectual-property law. You may not copy, modify, distribute, or create derivative works from the Service without our express written permission.

You retain ownership of all content you submit to the Service. By using the Service, you grant us a limited licence to process and store that content solely to provide the Service to you.

We provide the Service on a best-effort basis and do not guarantee any specific uptime or uninterrupted access. The Service may be modified, suspended, or discontinued at any time, with or without notice. We are not liable for any loss or inconvenience caused by downtime or service changes, except to the extent that applicable mandatory law prevents such exclusion.

To the fullest extent permitted by applicable mandatory law, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, secure, or that AI-generated outputs will be accurate or suitable for any purpose.

Where applicable mandatory law — including the Dutch conformity rules for digital services (Title 7.1B BW, implementing the Digital Content Directive) — requires a minimum level of service conformity, this disclaimer does not limit those statutory rights.

Nothing in these Terms limits or excludes liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; wilful misconduct or gross negligence (opzet of bewuste roekeloosheid); or any other liability that cannot be excluded or limited under applicable mandatory law, including mandatory consumer-protection law.

Subject to the paragraph above, and to the fullest extent permitted by applicable law, Malex Software BV will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, loss of revenue, or costs of substitute services — arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Subject to the mandatory-liability carve-out above, our total aggregate liability to you for any claim arising out of or relating to the Service will not exceed €50.

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. Disputes that cannot be resolved informally should be submitted to the competent courts in Amsterdam, Netherlands. This does not affect any mandatory right you may have under Brussels I bis Regulation (EU) 1215/2012 or other applicable law to bring or defend proceedings before the courts of your country of domicile.

Consumers in the Netherlands may be able to use the Geschillencommissie (degeschillencommissie.nl) for alternative dispute resolution, depending on the applicable sector scheme. For privacy complaints, you may contact the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. If you do not agree with the updated Terms, you may close your account before the changes take effect by emailing [email protected]. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Malex Software BV with respect to the Service, and supersede all prior or contemporaneous agreements or representations about the Service.

No waiver. Our failure to enforce any provision of these Terms will not be construed as a waiver of our right to enforce it in the future.

Questions about these Terms: [email protected]